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Should you need to do a recovery, here is a link to HP PCs - Performing an HP System Recovery (Windows 10) as a guide. Please disconnect any peripheral devices, such as USBs, printers, external monitors or hard drives before attempting the BIOS update. HP Stream Notebook - 14-z000na Software and Driver page. When you scanned for hardware changes in Device Manager, were there any unknown devices listed? If so delete the unknown device and then rescan for hardware changes. As you should have done the BIOS update to version F.04 before upgrading to Windows 10, you can try updating the BIOS but, if it fails you will need to go back to the Windows 8.1, then do the BIOS update and then upgrade to Windows 10 again. I know you are running Windows 10 but, check under Windows 8.1 as those updates should have been done prior to upgrading to Windows 10. HP Support Assistant. Once you have completed the installation, does it now work? You can check for any recommended HP updates by going to the software and driver page for your notebook. please click the "Thumbs Up Icon" below.Īs you stated the HP Support Assistant(HPSA) is not working and you have tried uninstalling and reinstalling would you uninstall it and then download and reinstalling. When you have resolved your difficulty, would you choose "Accepted Solution"on that post to alert other members and visitors to your success and perhaps help them. To show appreciation for my help. Here is a link to HP Notebook PCs - Using and Troubleshooting Memory Card Readers (Windows, that may help. Is the card reader listed in Device Manager?

Is the memory card listed in Disk Management? Will it read other memory cards?ĭo you see any error messages when you insert it?

I understand that when you inserted the memory card it was not recognized. What is your specific model of Stream 14 notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? What operating system are you running? First Time Here? Learn How to Post and More. For you to have a rewarding experience, I would like to include the following link for your perusal and reference. Hi to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips.